Help Desk

: Hosting Glossary; AAAA Records; Access Log Manager; Additional RAM; Administration Services; Advanced Tools; Email Aliases; Antivirus Protection; APC; Free Web Apps; Auto-reply Emails; Browsable Daily Backups; Catch-all Emails; CentOS; Live Chat Support; ClientExec Billing And Support Software; Genuine Cloud Architecture; CNAME Records; Hosting Control Panel; Hardware; CPanel Control Panel; CPU Share; Cron Jobs; Custom Error Pages; MX And A Records; Daily Data Back-up; Data Centers; Data Compression; Debian; Dedicated IP; Server Network Hardware; DirectAdmin Control Panel; Disk Space; Domain Backorders; DomainKeys Identified Mail; Domain Manager; Parked Domain Names; Domain Registration Transfer; Dreamweaver Compatible; Dropbox Backups; Email Forwarding; Email Manager; Enom Domain Name Reseller Account; EPP Transfer Protection; Error Log Viewer; Extensive Online Documentation; Extra Dedicated IPs; File Manager; FTP Accounts; FTP Manager; Full DNS Management; Full WHOIS Management; Guaranteed RAM; Hepsia Control Panel; Domain Names Hosted; Hotlink Protection; Htaccess Generator; WHOIS Privacy Protection; Imagemagick And GD Library; InnoDB; Installation And Troubleshooting; Instant Account Activation; Integrated Ticketing System; IonCube; IP Blocking; JailHost; Email Accounts; Mailing Lists; Mailing List Members; Managed Services Package; Marketing Tools; Money Back Guarantee; Memcached; Microsoft FPE; ModSecurity; Monitoring And Rebooting; MySQL And Load Stats; 2.5 Gbit Network Connectivity; Data Corruption; Node.js; No Overselling; NS Records; One-Hour Response Guarantee; Perl Modules; Password Protected Directories; Perl Scripting; PostgreSQL Databases; PgSQL Database Storage; Phone Support; PHP 4 And PHP 5 Support; PhpMyAdmin; PhpPgAdmin; Python; RAID; Registrar Lock; Server Reselling Options; Serverside Includes; Shared SSL IP; SiteMap Generator; SMTP Server; Spam Filters; SPF Protection; MySQL Databases; MySQL Database Storage; SRV Records; Data Caching; SSL Certificate Generator; Stable Linux With Apache; Subdomains; Help Desk; Bandwidth; TXT Records; Ubuntu; UPS And Diesel Back-up Generator; Service Uptime Guarantee; URL Redirection; Varnish; VPN Traffic; Multiple Control Panels; Setup Fees; Multiple OS; Full Root-level Access; SSH Telnet; Web Accelerators; Online Website Builder; Web And FTP Statistics; Web Installer; Webmail; Assisted Website Migration; Website Manager; Free Site Themes; Weekly Backup; Weekly OS Update; Zend Optimizer; ZFS Mails And MySQL; Order Now

The access to the customer and tech support that a web hosting company offers will tell you a lot about the services that they offer as well. When you can use only e-mails and / or tickets, you have almost certainly come across some reseller and not the hosting provider. If this is the case, you may have to wait for several days in order to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the real web hosting company for additional assistance. If the provider offers various means of communication with quick response time which are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you will enjoy well-timed assistance and top quality support since they will have immediate access to the servers where your account is. Whatever the problem - technical or sales, it is generally much better to have the option to communicate with your website hosting company directly via your favourite way of communication.

24/7 Customer Support in Web Hosting

The customer and technical support services for all of our web hosting packages are round-the-clock, therefore you can forget about waiting for a few days to get assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an email message. If you do have an account, you can open a support ticket in addition to the other three ways of communication. You are able to pick the best way to contact us based on what your location is or the device you are using. We can help you for more or less any hosting-related question that you may have or problem that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in such a case the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you can take advantage of our 24/7 technical support services even on official holidays. All of your websites will be available at all times and so will we. With numerous contact options, you're able to pick the best way to contact us and learn more about our solutions in case you do not have an account yet, or ask for assistance in case you are already among our customers. You're able to call us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour reply time warranty, though it rarely takes over 20 mins to get assistance irrespective of the nature of the trouble. With our customer and tech support services, we will be there for you when you need us, not a few days after that.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you will never have to wait for more than one hour in order to get assistance for any issue that you may experience with the server or the software which comes pre-installed with it. We guarantee this short reply time for all support tickets that you open from your billing Control Panel or email messages that you send to our technical support crew. In addition, we have local phone numbers in several countries globally and a live chat service where we can assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so no matter what your question or problem is, there is always somebody to help you quickly. In case you need assistance with third-party software, that you cannot deploy or which gives you troubles, you will be able to take advantage of the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Servers

All of the dedicated server plans that we supply feature 24/7 support through various methods of communication and with a one-hour maximum response time warranty. If you want to find out more about the plans or you have any kind of billing or general questions, you'll be able to phone one of the local numbers that we have around the globe or you may use our live chat support and talk to a live representative. For solely tech issues that require assistance from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to monitor a particular matter. The reply time for them rarely surpasses 30 mins, so that you can forget all about waiting for a whole day so as to get support. Our support service is available for all the server-related matters, as well as the pre-installed software. When you'd like to receive help with third-party applications, you may consider acquiring the Managed Services upgrade that we offer for all plans.