There are a number of ways to contact the hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. This is the least complicated method of communication for several reasons. If no client care team representative is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always be received. Besides, you can copy & paste extensive bits of info without worrying about typographical mistakes, and in case a certain issue requires more time to be fixed or a number of replies have to be exchanged, all the info will be in one location, so either party can always see the comments supplied by the other one. The negative aspect of using tickets to get in touch with your hosting company is that they’re typically separate from the web hosting platform, which suggests that if you need to provide info or to adhere to guidelines, you will need to use no less than 2 separate admin dashboards and this number can grow in case you want to manage a couple of domains. Furthermore, a lot of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Web Hosting

In stark contrast to what you may find with plenty of other web hosting providers, the trouble ticket system that we use with our Linux web hosting is included in the Hepsia Control Panel, which comes with all accounts. You won’t need to memorize several login names and passwords, as you will be able to manage your tickets and the hosting account itself from a single place. So, in case you have a question or experience a problem, you can contact our client care staff representatives instantaneously. Our system offers a smart search mechanism. This means that even if you have posted an abundance of tickets over the years, you will be able to track down the one that you want effortlessly. Furthermore, you can read knowledge base recommendations for fixing commonly met predicaments.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated service, was created with the belief that you should be able to manage everything related to your semi-dedicated account in a single location and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you have a query or experience a difficulty, you can touch base with our customer care team members right away without the need to use a completely different admin interface. You can search through your website files or check different settings in your account while you send a new ticket or read the answer to an older one. If you’ve got plenty of tickets and you’d like to find a given one, you can make use of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get a response in less than 60 minutes regardless of the essence of your enquiry or problem.