If you’ve got a site, a problem might always occur and it doesn’t necessarily have to be related to the hosting service. For example, something may go wrong when you bring an Internet application up to date or some crucial content could be edited or erased by accident. Irrespective of what the nature of the problem might be, you’ll need to contact the tech support team and ask them to retrieve a backup or to assist you in dealing with the problem that you are encountering. How quickly they’ll do it will predetermine the interval of time that your websites will be unreachable. For some websites like community web portals or e-shops, a repeated outage period often equals losing clients and money. With this in mind, it’s important to use the services of a company that offers not only a very good client care service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting offer a 60-minute response time guarantee, which means that regardless of what question or issue you may have, we’ll always be there to lend you a helping hand. As it is, it rarely takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both technical and sales matters. Our client support team reps are available 24-7, even on public holidays and weekends, which suggests that you’ll receive instant assistance at all times. We realize how costly time can be, so by the time we reply to your e-mail or trouble ticket, we’ll have investigated the issue and, in case we haven’t sorted it out, we will provide you with more details on what you have to do on your end – when the case demands this. With our support services, you can rest assured that there will be somebody to help you out instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you post a customer support ticket via your hosting Control Panel or send an email related to your semi-dedicated server, you’ll get a response within less than 1 hour. You can touch base with us at all times in regard to general, technical or billing issues and given the fact that we are working 24-7-365, you’ll always receive help without any delay. Depending on the specific issue or question, we will give you more info, sort out the complication if it’s been caused by something that’s within our reach or instruct you on what actions to take if you need to fine-tune a given setting for a web app that we don’t have access to. You can forget about waiting for a day for each and every answer. In reality, in the majority of cases we respond to tickets and emails within no more than twenty-twenty five minutes.