Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • Every single assistance request you send to us will be responded to within maximum 60 minutes. In case your trouble ticket or e–mail requires further assistance from an admin, we’ll without delay forward it and leave a comment to inform you that your issue is being examined. If you take advantage of our Managed Servers package, all of the services included there will be carried out at a time of your choosing.

  • Top quality support service

  • A Top–Class Customer Support Service

  • Should you need any assistance while working with the Web Control Panel or with any of the applications that we have preinstalled on the server on your behalf, you can touch base with our help desk support staff anytime via the ticketing system. Furthermore, in case you require help administering your dedicated server, you can make use of our Managed Servers package, which includes weekly Operating System updates, software installation and troubleshooting services, server monitoring and restarting services, data backup storage space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Our Web Control Panel is pre–installed for every dedicated server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most instructional articles also video versions which show all the actions that you can carry out in a highly illustrative way. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Web Control Panel.